2-week diagnostic
Interviews, review, analysis and delivery. A written report (20–40 pages) and a presentation to engineering leadership, ranked by impact.
Week 1 — Discovery
- 01 Interviews with engineering leadership, the platform team and the on-call team
- 02 Incident history review and SLO coverage analysis
- 03 Architecture review and topology mapping
- 04 Toolchain and process audit
- 05 Data gathering: runbooks, dashboards, deployment pipeline
Week 2 — Analysis & delivery
- 01 Findings synthesis and severity ranking
- 02 Prioritised recommendations with effort/impact mapping
- 03 Written report (20–40 pages)
- 04 Remote presentation to engineering leadership
- 05 30-day post-delivery Q&A support window